Return policy

Thank you for shopping at cupcraftsman.com ("we," "us," or "our"). We want to ensure you are completely satisfied with your cup purchase, and our return policy is designed to provide you with the best possible shopping experience.

1. Returns and Exchanges:

1.1. Damaged or Defective Items: If you receive a damaged or defective cup, please contact us at [email protected] within 30 days of receiving your order. We will provide instructions on returning the item and will either replace it or issue a refund.

1.2. Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you at no additional cost.

1.3. Change of Mind: If you change your mind about a purchase and would like to return the item, you may do so within 7 days of receiving your order. The item must be unused, in its original packaging, and accompanied by the receipt. Return shipping costs will be the responsibility of the customer.

2. Returns Process:

2.1. Contact Us: To initiate a return, please contact our customer service at [email protected] with your order number and the reason for the return.

2.2. Return Authorization: Upon approval, we will provide you with a return authorization and instructions on how to return the item.

2.3. Packaging: Please ensure that the item is securely packaged to prevent damage during the return shipping process.

2.4. Refund or Exchange: Once we receive the returned item, we will inspect it and process either a refund or exchange, depending on your preference.

3. Refunds:

3.1. Processing Time: Refunds will be processed within 7 business days after receiving the returned item.

3.2. Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

4. Contact Us:

If you have any questions or concerns about our return policy, please contact us at [email protected]. We are here to assist you and ensure you have a positive shopping experience with cupcraftsman.com.

Thank you for choosing us for your cup purchases!